Support
VEYIAN is used through a club. For most things, your club can help fastest. For anything about the app itself, write to us.
Joining
- Clubs invite their players, parents and staff. There is no open sign-up.
- For a player aged 13 or under, a parent or guardian holds the login. From 14 to 17 a player has their own login once a parent says OK. From 18 the player decides alone.
- Didn’t get an invitation, or it expired? Ask your club to send a new one.
Signing in
Sign in with your email and password, or ask for a code by email. Use the email address your club invited.
Lost access to your email or login
- Ask your club. Staff cannot move a login on their own.
- The club checks who you are, in person or with a signed form.
- We tell both the old and the new email address. The old address gets a link to undo the change within 7 days.
- For those 7 days the new login can only look at club forms and sharing choices; it cannot change them.
- Sharing choices start switched off after a recovery, so you choose them again.
Deleting your account or your player’s data
Use Settings in the VEYIAN app, the Delete your VEYIAN account page, or ask your club. You have 30 days to change your mind before it is final. The deletion page shows what the club may keep, and why.
A worry about a child’s safety
- Speak to your club’s safeguarding lead first.
- You can also write to support@veyian.com.
- VEYIAN is not watched around the clock and is not an emergency service. If a child is in danger now, call your local emergency number.
Privacy
To see, correct or delete information, or to object to how it is used, write to support@veyian.com from your account email. See the privacy notice and who helps us run VEYIAN.
Security
Found a security problem? Write to support@veyian.com. Please don’t test against other people’s accounts or data.
Contact and response times
Write to support@veyian.com.
Your club runs your training, fees and safety decisions. VEYIAN provides the software. General questions: support@veyian.com.
Privacy notice · Terms of use · Delete your account · Sign in